Items status

Pre-order deadline: XX.XX.XXXX : The item is on pre-order until the date indicated. After this date, we will transmit the quantities required to the manufacturers/suppliers and you will no longer be able to cancel your pre-order. In the case of limited products, pre-orders are transmitted the same day.

Pre-order : The pre-order period for the item has passed or is still running, but the planned stock is still available, so you're sure to get it.

Tentative pre-order : The pre-order period is over, we need to check with suppliers to see if the item is still available for pre-order. This usually takes a few minutes, but can take several weeks if a supplier needs to restock with the manufacturer. If the item is no longer available then your order will be cancelled and you will receive a full refund.

Back order : The item is not in stock but it is possible to obtain it from suppliers, we need to check if the item is still available. The check takes a few minutes and it may take several weeks for your order to be dispatched if the item is imported from Japan. If the item is no longer available then your order will be cancelled and you will receive a full refund.

What is this VAT on my cart ?

It is the value added tax you pay everyday on each purchase, the french VAT is equal to 5.5% for artbooks/books and 20% for the others products.  If your delivery address is not in EU then the french VAT will be 0.

Will customs tax my package ?

If your delivery address is in EU (overseas territory excluded) your package will not be taxed.

When my pre-order will be shipped ?

An estimated time of arrival (ETA) is visible on each pre-order item description, this ETA is when our supplier get this product in stock. This ETA may outdated, in that case your order status should be "waiting for stock" else we are waiting for our supplier ETA update.

Your order status change to "waiting for stock" when the products are on the way to our stock, it takes 1 to 3 weeks before your order arrive here depending of the supplier country.

Can I pay my pre-order later ?

No it's not possible anymore, due to customers abuses we no longer offer this possibility.

Can I cancel my back order, pre-orde or tentative pre-order ?

No cancellations of products on back order, tentative pre-order and pre-orders are no longer accepted.

Combine pre-order and in stock items.

If a pre-order has a release date close (2 to 3 weeks) to another order, they are combined except if you don't want it, notify us in that case.

Storage of goods prior to shipment

Yes, it is possible to keep your items in stock and pay shipping costs only on dispatch. See Payment & shipping page.