Payment

You can pay by bank transfer, credit card (CB, Visa, MasterCard) and Paypal. The bank transfer payment is only available for European Union member.

A 3-installment, no-fee payment plan over 3 months is available for orders of 80 euros or more by credit card, to facilitate the payment of large pre-orders. Paypal also offers 4-installment payment, but unlike 3-installment payment by credit card, the order is paid in advance by Paypal, enabling your order to be dispatched directly rather than waiting for the final payment due date.

Paypal and the bank transfer are only available for products in stock or pre-order.

Shipping

All products are shipped from France. In stock products are shipped within 5 business days and pre-order items got a ETA (Estimated Time of Arrival).

If the shipping method is not valid with your order (package too big for the shipping method), you will be notified and you will receive others shipping choices.

Items weight is estimated and it can happen that the package total weight is above or under the estimated weight when you placed your order. If the estimation was above the real weight range of the package you will be refund the shipping cost difference, if it was under you may receive an extra shipping cost request. It will be the same if your order have differents release date items that can't be grouped on the same parcel, extra shipping cost will be requested for each parcel. 

Contact us if your country is not in the list during your account creation. We will see if we can send a package to this country then add it to the list. We don't ship to Africa and Middle East.

Storage of goods prior to shipment

You can store your orders before scheduling shipment by using the “stock” code in your shopping cart.

Shipping costs will be free when you place your order, and you will pay them on dispatch only. This saves you a lot of shipping costs in the case of multiple orders and pre-orders.

You'll be notified by e-mail and on your order status when one or more items have arrived in stock, so you'll have 1 month (2 months for regular customers) to schedule a shipment of your in-stock items.

Send us a message to schedule a shipment, we'll prepare your package and send a payment request for shipping costs, in which you can choose your carrier if several are available.

Standard delivery service with tracking (EMS). Compensation up to the total value of the order if the goods are lost, stolen or damaged.

Delivery schedule : ~1-2 business days for France, ~3-6 business days for Europe,  ~5-10 business days for the rest of the world.

Outre-mer : French Guiana, Martinique, Réunion and Guadeloupe.

Europe zone 1 : Andorra, Cyprus, Gibraltar, Liechtenstein, Malta, Monaco and Switzerland.

Europe zone 2 : Albania, Belarus, Bosnia, Iceland, Macedonia, Moldova, Norway, Serbia, Ukraine and the United Kingdom.

Economic delivery service for few countries with tracking, you can be delivered at home or on a pick up point. Compensation up to the total value of the order if the goods are lost, stolen or damaged.

Delivery schedule : ~3-4 business days on pick up point for France, ~3-6 business days on pick up point for European Union and ~3-6 business days at home for European Union.

Max size : length + height + widht = 150 cm, with length = 100 cm max

Pick up point

Home

Express delivery service with tracking. Compensation up to the total value of the order if the goods are lost, stolen or damaged.

Delivery schedule : ~2-3 business days for European Union.

Fixed shipping cost of 12.40€ for zone 1 and 15.05€ for zone 2.

Zone 1 : Austria, Belgium, Denmark, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain and Sweden.

Zone 2 : Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia and Slovenia.

Chronopost Shop2Shop

Economic delivery service for France on a pick up point with tracking. Compensation up to the total value of the order if the goods are lost, stolen or damaged.

Delivery schedule : ~3-4 business days on pick up point.

Max size : length + height + widht = 150 cm, with length = 100 cm max

Express delivery service with tracking. Compensation up to the total value of the order if the goods are lost, stolen or damaged.

Delivery schedule :  ~1 business days for France and ~2-3 business days for European Union.

Fixed shipping cost of 8.95€ for France, 12.40€ for zone 1 and 15.05€ for zone 2.

Zone 1 : Austria, Belgium, Denmark, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain and Sweden.

Zone 2 : Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia and Slovenia.